I purchased two items (filters and a filter cover) that were sent separately and I never received the filter cover. When I talked to customer support, they claimed that they sent it, even though on DHL tracking link it clearly shows that this was not sent, nor that I received it.
We never received the filters, only the filter cup. I could not find a customer service number so emailed customer service and never got a response. So essentially I was charged for filters I never received. This is the reason for the poor rating above.
The last time I tried to order these, the order fell through & they didn't get shipped. I was glad to get them this time. Just what I needed.
I love my Orfeld EV660 vacuum. And the filters I FINALLY received work great. My biggest complaint was lack of availability and lack of response from the Orfeld team when I tried to order more. I have had my Orfeld for over 2 years and I only had the two filters that came with it. It got so that I was using another vacuum to clean the last filter I had so I could continue to use my vacuum. I ordered six when they finally became available.
Orfeld EV660 & EV660R Smart Vacuum Cleaner Hepa Filter*2pcs
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