There's a clear manufacturing defect in my new roller. There's a gap between the brushes (purple/blue part) and the black end cap (which cannot be adjusted). My vacuum will turn on with the new one installed, but roller brush won't move. Quality control problem. I get that the vacuum and parts are super cheap, but now I'm out a vacuum. (And now I cannot even order a replacement for the defect replacement part - they're sold out! So frustrated!)
I was told my order was closed because the rollers were out of stock. I have not received the rolls, or my money back. I can’t use my vacuum cleaner. I have received nothing but poor service and would not recommend you product or service to anyone. You get double negative scores.
The part I ordered for the part that was failing arrived quickly, free shipping, and well packed. I should say the failure of the rotating brush had nothing to do with Orfeld, but cleaning up after Irish Setters whose fur will find it's way into the beater bar bearings of anything and cause the same issue.
Excellent product. Glad we purchased!
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