30-Day Money-Back Guarantee
At orfeld, we stand by every product we sell. We will do everything we can to make you happy with your purchase. You are applicable for a full refund if the products were purchased within 30 days AND remain unused. The customer will be liable for the return shipping costs.
How to Return orfeld Items for a Refund
1. Contact Customer Service
Contact Customer Service within the first 30 days of delivery of the product, and one of our Customer Service Operators will offer you a return address.
2. Package Your Item for Return
To ensure your package arrives to us safely and undamaged, please pack each item ordered in the original packaging, and remember to include all accessories, parts, and pieces in order to receive a full refund of the purchase price (less shipping & processing).
3. Secure Your Package
We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable service, such as USPS Certified Mail, UPS, Airborne, or FedEx. Be sure to save the receipt for your records. We regret that we can not issue a credit or refund for any item that is damaged, lost in shipping, or sent COD. WE DO NOT ACCEPT WALK-IN RETURNS UNDER ANY CIRCUMSTANCES. ALL RETURNS MUST BE RECEIVED VIA MAIL.
4. Receive Your Refund
Credit card purchases will be refunded to your credit card company the day we confirm receipt of your return. It may take up to two billing cycles for the credit to appear on your monthly statement. Refunds are for the complete purchase price but do not include shipping & processing charges.
PLEASE ALLOW US UP TO 2 WEEKS TO PROCESS YOUR RETURN AND UP TO 30 DAYS FOR REFUNDS. We will always do our best to process your return and issue your refund as quickly as possible.