I purchased this vacuum a little over a year ago, and while I've been mostly satisfied with it, the roller brush part has been very unreliable, often requiring a lot of time and energy and patience to get moving again at the start of a new vacuum session. When I informed customer support, I was told to purchase a new entire head of the vacuum at my own expense. Seems very cheaply made and unfortunate that there are no options to fix it other than a full replacement.
I received the brush in less than a week and it fits perfectly
Do overall, love the vacuum. The power brush does easily get tangled even resulting in the brush not moving. I gave replaced the brush twice (still cheaper than buying another vacuum). That is really my only complaint but is some what annoying.
Fast service great product
The new brush works great ! I just hope the bearing on the roller doesn’t go bad like the original.
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