Battery for V16PRO

ordered on jan 18thbeen
waiting on acceptance since jan 20th
Package Acceptance Pending LOS ANGELES,CA 90052
still have not recieved battery or refund

I need a refund please

did not work at all

I have emailed that the battery charged but it will not turn my vacuum on. I know it is the battery because my battery still charges and runs the vacuum but not for long.
I need a label to return the battery for an exchange or refund.

Battery fit perfectly